Service-level management
Our service-level management (SLM) provides you with a clear answer to the question as to what IT needs to do in your business. Quality, quantity and costs of all contractually agreed-upon IT services are planned, controlled and guided with SLM in a goal-oriented manner. IT service providers (outsourcers) as well as internal IT sectors with their service-level agreements (SLA) must be assessed accordingly. Following the analysis of your IT needs, kneier consult defines unambiguous rules for performance standards and costs. In the conceptual phase we ensure that software and system architecture will conform to the service-level agreements. With audits and manuals you receive effective instruments with which to examine and to prove the adherence to these agreements.
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Our services in the area of service-level management:
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